Shadowbrook Customer Feedback

For General Comments:

We'd very much like to hear your questions, comments and feedback. For general comments, you can send an email message to us at:

office@shadowbrook-capitola.com

---------------

At the Shadowbrook, everyday is a special occasion...

...and we want your dining experience to reflect just that. Whether your were here to celebrate a birthday, anniversary, or simply the fact that life is good, we want to hear from you...so we can continue to make every day a special occasion, just for you.

Please complete the following questionnaire:

Date of visit:

Time:

Brunch or Dinner:

Brunch Dinner

Name of server:

Did you make reservations via:

Phone Website Walk-in

Please rate the following statements according to your experience:

If you called for reservations, we answered the phone promptly, were courteous and helpful
Excellent	Very Good	Average	Below Average	Poor

If you made reservations online, you received a prompt and accurate confirmation
Excellent	Very Good	Average	Below Average	Poor

The service you received was attentive, friendly and courteous
Excellent	Very Good	Average	Below Average	Poor

We were knowledgeable and helpful about the menu and wine selections
Excellent	Very Good	Average	Below Average	Poor

Your food was interesting, tasty, had a nice appearance and was served at the proper temperature
Excellent	Very Good	Average	Below Average	Poor

Your meal was served in a timely manner
Excellent	Very Good	Average	Below Average	Poor

Your overall experience was a good value for the price
Excellent	Very Good	Average	Below Average	Poor

Your bill was accurate and payment was handled satisfactorily
Excellent	Very Good	Average	Below Average	Poor

We were grateful for your visit and thanked you
Excellent	Very Good	Average	Below Average	Poor

How would you rate your overall experience
Excellent	Very Good	Average	Below Average	Poor

How did you find out about the Shadowbrook?
Advertisement Internet Referral Regular Guest Hotel
Other:

Did we exceed your expectations? Yes No

Do you plan to return to the Shadowbrook? Yes No
Why?

What did you like the most/least about the Shadowbrook?
Most:
Least:

What menu items did you order?

Other restaurants in the Santa Cruz area your frequent:

Frequency of dining at the Shadowbrook
1-5x per year 5-10x per year Over 15 visits per year

Comments or suggestions:

If you would like to be contacted regarding your responses, please leave your name, phone number or email address:

Name: Phone:
Email: